Returns, Exchanges, and Cancellations

Returns and refunds for change of mind

Returns and refunds are accepted when requested within 3 days of delivery. Requests made more than 3 days after delivery cannot be accepted. For returns made for personal reasons, the customer is responsible for return shipping. If an item is returned cash on delivery, the shipping cost will be deducted from the refund. If you ordered multiple items and return only one, the refund applies only to that item.

Customers are normally charged the standard shipping fee only once, including the return. For returns or exchanges requested for personal reasons, such as the wrong size, an ordering mistake, or a difference from expectations, the customer is responsible for the applicable shipping costs. Please note that the store covers return shipping, reshipping, and refund processing fees as stated in the original policy.

Refund method for credit card payments

Refunds are processed after the cancelled or returned item arrives at our facility. If the cancellation crosses your credit card company’s billing cutoff date, the refund may appear in the following month or the month after. Contact your card issuer for details. We will provide further instructions after receiving your return request.

Defective, incorrect, or missing items

We take great care in managing and shipping products. If you receive a defective item, including damage or soiling, the wrong item, or an incorrect quantity, we will arrange an exchange or return at our expense. Contact us through the store or at info@x1617.top within 7 days of delivery. A representative will normally reply within 3 business days, excluding public holidays. Replies may take longer during major campaigns. A defective item means one that was damaged when delivered; damage occurring after use is not covered.

Exchanges

As a general rule, exchanges requested for personal reasons are not accepted.

Items that cannot be returned or exchanged

We cannot accept returns or exchanges in the following cases:

• More than 3 days have passed since delivery.
• The item has been opened, used, or shows signs of use.
• The item has acquired perfume, tobacco, or other odors, or has stains, scratches, loose threads, deformation, or other damage after being tried on.
• The item has been cleaned, washed, hemmed, or otherwise altered.
• Tags or accessories are missing.
• The item was sold at auction or as a sale item.
• For hygiene reasons, underwear, stockings, and other items worn directly against the skin.
• The return is based only on a difference from the photograph or an unexpected color.
• You returned the item without contacting us in advance.

Cancellations

Orders may be cancelled before shipment. Cancellations cannot be accepted after shipment.

If the payment deadline passes, or if a parcel cannot be delivered and is returned, the order will be cancelled automatically. If an order is cancelled without prior contact, we may refuse future orders.

Because we ship a high volume of parcels, the actual shipment time may differ slightly from the time shown in the automated shipping email. Our shipping record determines the actual shipment time. Contact us as soon as possible if you wish to cancel or modify an order.

Inventory can fluctuate, especially during campaigns, cancellations, or order changes. If an ordered item becomes unavailable, X1617 Store will contact you by email.

Important return instructions

Return the item together with its original box and all accessories. Use a trackable delivery service and keep the receipt or shipping record. Without proof of shipment, we cannot accept responsibility for loss, misdelivery, or other problems in transit.

Returns may not be accepted if an item is lost or damaged because of a delivery issue, or if the product or accessories are missing. Products that are not eligible for return and are sent back without contacting us may be refused.

Refund method for bank transfer or convenience-store payments

Refunds are made by bank transfer only after the cancelled or returned item reaches us. For returns, refunds are normally issued within 7 business days after inspection. For returns requested for personal reasons, the customer is responsible for the bank transfer fee. We will provide details after receiving your return request.

Return destination

Contact us before returning an item. We will provide the return address and instructions. After shipping the return, send us the carrier name and tracking number.

For exchanges, we will prepare the replacement item and contact you again after it ships. For refunds, we will cancel the order and issue the applicable refund after confirming the returned item. Detailed instructions will be provided by email.